FAQ & Support

What are CINE-BOOKS products?
Technically, cine-books are enhanced e-books that combine the best of books and movies. We take the full, original content of a book and bring it to cinematic life. As a result, you can read them as fully illustrated e-books, listen to them as audio books, or watch in movie mode with video, special effects, and professional voices acting like in a real film.

Cine-stories are short photo comics usually based on screenplays with animations, video inserts and video special effects.

Cine-books and cine-stories are divided into several types of content depending on the type of visualization - photo or video format. You can learn more about the differences between different types of content here https://cine-books.com/cine-book-format#types.
What is the CINE-BOOKS B2B Platform?
CINE-BOOKS B2B platform is a specially designed marketplace where screenwriters, writers, and literary rights holders can meet content producers and investors for visualizing stories in one of CINE-BOOKS formats.
How can I get content?
Individual purchase
A user can buy CINE-BOOKS products at a set price. In this case, the books you bought are available in the section My library, inset My stories, and remain there permanently.

Channel subscription
There is a subscription for channels to stay connected to your favorite content producer, genre, etc. All the stories within this channel are available with the subscription to it.

Premium subscription
There is also a Premium subscription - this is a comprehensive subscription within which you get the internal currency of credits that can be used for watching stories within particular channels or types of content. Stories which were purchased using credits remain in the inset My stories.

Unused credits are not accumulated. This means that credits which were not used during the subscription period disappear. Each new subscription period you are given a new set of credits.
Where can I get CINE-BOOKS products?
You can purchase our products:
  • Through the website store (Recommended)
  • Via an in-app purchase in the CINE-BOOKS app

NOTE:

Products purchased through our website shall be multiplatform and accessible from all supported devices via your personal CINE-BOOKS account. Products bought as in-app purchases are available for only the one particular platform that you used for your purchase.
What is a Premium Subscription?
Premium Subscription is a comprehensive subscription for the best content of the platform which includes content from three categories: Premium Cine-Books, Premium Cine-Stories, and Premium Audiobooks read by Robo.
Who is Robo?
Robo is the AI used by CINE-BOOKS for producing high-quality voice over for audiobooks.

Who are audiobooks narrated by?
Audiobooks are narrated by TTS automatic voice over which is presented in male and female types of voices.

Types of voice over:
  • Mathew
  • Joanna
Can I download stories?
Yes, audiobooks can be downloaded and you can replay them within any player which is convenient for you. Other types of content in cine-book format are adapted for synchronic switching of the modes Read, Listen, Watch and they are available for viewing within CINE-BOOKS player which allows you to enjoy all the advantages of the format.
What is the online and offline accessibility?
Within the CINE-BOOKS website, Android, and Amazon app, CINE-BOOKS player works in online mode via streaming. Within iOS app there is a function of downloading content and offline access. That means you can enjoy CINE-BOOKS products via CINE-BOOKS app in the subway, on the plane, or out of the city without access to the network.

On what platforms can I read cine-books?
CINE-BOOKS is a multiplatform channel of entertainment available on the web and on mobile devices — iOS, Android, or Amazon.

Web Viewer is available right on cine-books.com on any computer in following browsers:
Chrome, Firefox, Safari, IE 11+, Microsoft Edge 14+, Opera.

The CINE-BOOKS app is available for smartphones and tablets that meet the following operating system requirements:
  • Amazon - 4.4 or higher
  • Android - 4.4 or higher
  • iOS - 9.0 or higher

Thus, you can experience cine-books on your iPad/iPhone, Android tablets and smartphones and Amazon Kindle Fires.

You can download free CINE-BOOKS app for your platform on the Download App page.

Moreover, you can share the cine-books from the app to a big screen via AirPlay or Chromecast. To learn how to stream cine-books video to AirPlay or Chromecast click here.

How to stream cine-books via AirPlay and Chromecast to the big screen?

iOS

Streaming is possible on an Apple TV 3rd generation and higher device.

Streaming is possible for the Listen and Watch modes without subtitles.

Steps for launching Apple TV streaming:
  • Launch the Apple TV.
  • Connect to a Wi-Fi network.
  • Connect the tablet or smartphone with our application to the same Wi-Fi network as Apple TV.
  • Download a story or story example in the app.
  • Open the story in Listen or Watch mode.
  • Click on the streaming button.

    Video_Airplay

    (Note: the button for streaming via AirPlay is only displayed if there is an adapter located in the same network as the device).
  • Select the Apple TV device in the list.
  • The connection of the device has started, and after it is connected, the audio or video will start playing.
  • To exit streaming, click on the streaming button and select the current device from the list.

You can navigate through the file using the navigation keys in the application or the Apple TV console.

Android

Streaming via Chromecast is temporary not available.

Amazon

Streaming via Chromecast is not available because Amazon has stopped supporting Google services. Streaming may possibly be implemented at a later date.
How can I pay for my Cine-Book?
For now, you can only pay via your PayPal account. More methods will be added in the future. You can also buy them via in-app purchases in our CINE-BOOKS mobile apps. But in this case, books will be available for the one platform only that you used for purchase.
How to connect in-app purchases to CINE-BOOKS Account?
You will get a special pop-up with an offer to link your in-app after each in-app purchase if you are logged in to your CINE-BOOKS account. After that, you will be able to sync in-app purchases made from a certain platform using your CINE-BOOKS account and see them on the site in the “My Books” section.

NOTE:

Each cine-book purchased via in-app purchases can be connected to one CINE-BOOKS account only.
How many devices can be connected with one CINE-BOOKS account?
Due to security reasons, you can use your CINE-BOOKS account to synchronize cine-books on 5 devices. The company may, at its sole discretion, limit the number of devices on which you can use your personal CINE-BOOKS account irrespective of the number of devices on which the account shall be permitted for use under the terms of third-party platforms.
Can I have several accounts on one device?
The CINE-BOOKS App allows you to create an unlimited number of individual profiles on one device. Keep in mind that you also need to use several e-mail addresses for it.
So, family members can share a tablet and still keep personalized content, purchased books, and individual settings like picture size, bookmarks, and so on.

Some books could contain adult themes, explicit or scary scenes that may frighten or confuse your child (such as horror or romantic scenes). Creating a personal profile for your children allows you to control your child’s access to your books and personal content.
In how many languages are CINE-BOOKS products available?
CINE-BOOKS products are launched worldwide in English. We are planning to add more localizations in the future.
What kind of stories do you have?
We currently offer exciting stories in a variety of genres such as horror, fantasy, romance, stories for kids, and the range of stories is constantly extending!
I am interested in collaborating with CINE-BOOKS. How can I do that?
  • I am an author and I want to visualize my work or screenplay.
  • I am a photographer, videographer, I own a production studio and I can shoot a story.
  • I am an investor and I am ready to invest.

Please visit our B2B Platform where you could find all the necessary information https://cine-books.com/platform. Or contact us.

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